FlexiPipes Manufacturing has a diverse customer base with varying needs and queries. To handle these efficiently, the company uses Deskhero's AI-powered helpdesk.
The AI uses OpenAI Embeddings to analyze the content of the customer queries and find relevant information from the knowledge base. This information is then used to generate suggested replies, reducing the time taken to respond to the queries.
Furthermore, the AI categorizes the queries based on their content, allowing the support team to prioritize them and handle them efficiently. This not only improves the response time but also ensures that the responses are accurate and consistent.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information from the knowledge base. This is particularly useful when dealing with complex queries that require in-depth product knowledge.
By leveraging Deskhero's AI capabilities, FlexiPipes Manufacturing has significantly streamlined its customer support operations and improved customer satisfaction.
How does Deskhero's AI analyze the content of the customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the customer queries and find relevant information from the knowledge base. This information is then used to generate suggested replies.
How does Deskhero's AI categorize the queries?
Deskhero's AI categorizes the queries based on their content. This allows the support team to prioritize the queries and handle them efficiently.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant information from the knowledge base. This makes the search process faster and more accurate.
* This article provides an example of how a fictive company in the Manufacture of plastic pipes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
