PlumbPro Manufacturing receives hundreds of customer queries and complaints daily. Managing these tickets manually was a daunting task. With Deskhero's ticket management feature, the company can now efficiently track, prioritize, and resolve customer issues. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets to suggest relevant solutions, significantly reducing the resolution time.
The knowledge base of PlumbPro Manufacturing is vast, consisting of numerous articles, manuals, and policies. Searching for relevant information was a time-consuming process. Deskhero's comprehensive search bar, powered by advanced AI, has made this task a breeze. The AI uses OpenAI embeddings from the knowledge base to enhance search results, providing accurate information instantly.
Deskhero's AI capabilities also assist in generating suggested replies. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate appropriate responses. This not only improves the efficiency of the customer support team but also ensures consistent and accurate information is provided to the customers.
PlumbPro Manufacturing also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero without disrupting their current operations.
Overall, the advanced AI capabilities of Deskhero have revolutionized the customer support services of PlumbPro Manufacturing. The company can now provide quick and accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant solutions. This significantly reduces the time required to resolve customer issues.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from the knowledge base to enhance search results. This provides accurate information instantly, making the search process more efficient.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate appropriate responses. This ensures consistent and accurate information is provided to the customers.
* This article provides an example of how a fictive company in the Manufacture of plastic plumbing fixtures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
