AquaFlow Plastics has a diverse customer base. Managing different user groups was a challenge for the company. With Deskhero, the company can now efficiently manage user groups. The AI capabilities of Deskhero use OpenAI embeddings from previous interactions to customize the user experience based on the specific needs of each group.
The company also uses Deskhero's custom fields feature to collect relevant information from customers. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets and customer interactions to suggest relevant fields, ensuring that the company collects all necessary information.
AquaFlow Plastics has a rich knowledge base consisting of word documents, PowerPoint presentations, and PDF files. Creating knowledge base articles from these files was a laborious process. Deskhero's AI capabilities have automated this process. The AI uses OpenAI embeddings from uploaded files to generate knowledge base articles, saving the company valuable time and resources.
Deskhero's website scraping feature is another tool that AquaFlow Plastics finds useful. The AI uses OpenAI embeddings from scraped website data to enhance search results and generate suggested replies. This ensures that the company stays updated with the latest information and can provide accurate responses to customer queries.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the customer service of AquaFlow Plastics. The company can now provide personalized and accurate responses to their customers, enhancing customer satisfaction.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI uses OpenAI embeddings from previous interactions to customize the user experience based on the specific needs of each group. This helps in efficient management of user groups.
How does Deskhero's AI automate the creation of knowledge base articles?
Deskhero's AI uses OpenAI embeddings from uploaded files to generate knowledge base articles. This automates the process and saves valuable time and resources.
How does Deskhero's website scraping feature work?
Deskhero's AI uses OpenAI embeddings from scraped website data to enhance search results and generate suggested replies. This ensures that the company stays updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of plastic plumbing fixtures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
