PolyPouch Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The sheer volume of these tickets was overwhelming their customer support team, leading to slower response times and decreased customer satisfaction.
With Deskhero, PolyPouch Inc. was able to structure their data lists, manage tickets more efficiently, and create a comprehensive knowledge base. The platform's advanced AI capabilities were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI could generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhanced the search results within the platform. This allowed the customer support team to quickly find relevant information, further improving their efficiency and response times.
Additionally, the custom fields and user groups features allowed PolyPouch Inc. to better organize their customer support operations. They could create specific groups for different types of inquiries, ensuring that tickets were directed to the most appropriate team members.
Overall, Deskhero's advanced AI capabilities have significantly improved PolyPouch Inc.'s customer support operations, resulting in happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI leverages the same OpenAI Embeddings to refine the search results within the platform, allowing users to quickly find the most relevant information.
Can Deskhero handle a high volume of customer support tickets?
Yes, Deskhero is designed to efficiently manage a high volume of tickets. Its AI capabilities can significantly reduce the time spent on each ticket, improving response times and overall customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of plastic pouches and sachets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
