Sachet Solutions Ltd. had a vast amount of information spread across various documents and platforms, making it difficult for their customer support team to find the information they needed to respond to customer inquiries.
With Deskhero, Sachet Solutions Ltd. was able to consolidate all of their information into a single, comprehensive knowledge base. The platform's AI capabilities were instrumental in this process. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI could generate new knowledge base articles, ensuring that all relevant information was easily accessible.
The AI also enhanced the search functionality within the knowledge base, allowing the customer support team to quickly find the information they needed. This resulted in faster response times and increased customer satisfaction.
Furthermore, Deskhero's custom email domains and user groups features allowed Sachet Solutions Ltd. to better organize their customer support operations. They could create specific groups for different types of inquiries and use custom email domains for different departments, ensuring a smooth workflow.
Overall, Deskhero's advanced AI capabilities have greatly improved Sachet Solutions Ltd.'s knowledge base management and customer support operations, leading to more efficient processes and happier customers.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate new knowledge base articles. It also enhances the search functionality within the knowledge base, allowing users to quickly find the information they need.
Can Deskhero handle a large amount of information spread across various documents and platforms?
Yes, Deskhero is designed to consolidate information from various sources into a single, comprehensive knowledge base. Its AI capabilities ensure that all relevant information is easily accessible.
Can Deskhero help improve response times?
Absolutely, by providing quick access to relevant information and generating suggested replies, Deskhero can significantly improve response times.
* This article provides an example of how a fictive company in the Manufacture of plastic pouches and sachets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
