PolyShape uses Deskhero's user groups feature to categorize their customers based on their needs and preferences. The AI capabilities of Deskhero analyze the data from these user groups to provide personalized support to each customer.
The ticket management system of Deskhero has helped PolyShape to handle customer queries more efficiently. The AI-powered suggested replies feature has reduced the workload of the support team and improved the response time.
PolyShape leverages Deskhero's AI capabilities to keep their knowledge base updated with the latest product information and troubleshooting guides. The AI automatically generates articles from word, powerpoint, and pdf files, ensuring that the customers always have access to the most recent information.
Deskhero's website scraping feature has enabled PolyShape to stay updated with the latest industry trends and customer feedback. The AI capabilities analyze this data to provide relevant content to the support team and enhance search results.
PolyShape has integrated Deskhero with their existing systems using the platform's REST API. This has streamlined their customer support operations and improved the overall efficiency.
How does Deskhero's AI provide personalized support?
Deskhero's AI analyzes data from user groups to understand the needs and preferences of each customer. Based on this analysis, it provides personalized support to each customer.
How does Deskhero's AI help in keeping the knowledge base updated?
Deskhero's AI automatically generates knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It provides more relevant content based on the analyzed data.
* This article provides an example of how a fictive company in the Manufacture of plastic profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
