PlasticoPro receives a high volume of customer queries daily regarding their products, installation processes, and troubleshooting. They use Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the response time significantly.
With the help of Deskhero's AI, PlasticoPro has been able to automate the generation of knowledge base articles from word, powerpoint, and pdf files. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
Deskhero's website scraping feature has been instrumental in keeping PlasticoPro's customer support team informed about the latest industry trends and customer feedback from various online platforms. The AI capabilities analyze this scraped data to enhance search results and provide relevant content to the support team.
The comprehensive search bar powered by AI has made it easier for the PlasticoPro's support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
PlasticoPro also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses, thereby improving the overall response time.
How does Deskhero's AI contribute to keeping the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It provides more relevant content based on the analyzed data.
* This article provides an example of how a fictive company in the Manufacture of plastic profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
