PolyPipe Solutions uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
With Deskhero's comprehensive search bar, the company can quickly find relevant information to address customer queries. The search bar is enhanced by AI, which uses OpenAI Embeddings to provide the most relevant search results. This has made it easier for customer support representatives to find the information they need to resolve tickets.
Deskhero's AI also helps PolyPipe Solutions maintain an up-to-date knowledge base. The AI analyzes new tickets and suggests updates or new articles based on the content of these tickets. This ensures that the knowledge base is always relevant and contains the latest information.
Furthermore, the AI-powered ticket management system helps the company prioritize and categorize tickets. This ensures that urgent issues are addressed promptly, improving the overall efficiency of the helpdesk.
Overall, Deskhero's advanced AI capabilities have helped PolyPipe Solutions enhance their helpdesk efficiency. The platform has reduced response times, improved ticket resolution, and helped maintain an up-to-date knowledge base.
How does Deskhero's AI help reduce response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI help maintain an up-to-date knowledge base?
Deskhero's AI analyzes new tickets and suggests updates or new articles based on the content of these tickets. This ensures that the knowledge base is always relevant and contains the latest information.
How does Deskhero's AI-powered ticket management system improve helpdesk efficiency?
Deskhero's AI-powered ticket management system helps prioritize and categorize tickets. This ensures that urgent issues are addressed promptly, improving the overall efficiency of the helpdesk.
* This article provides an example of how a fictive company in the Manufacture of plastic tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
