PlastiWin Solutions receives a high volume of customer queries daily, ranging from installation support to warranty claims. With Deskhero, they can efficiently manage these tickets using the Kanban board, ensuring no ticket is overlooked and every customer gets a timely response.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This helps the support team to focus on critical issues first, improving overall customer service efficiency.
Moreover, PlastiWin Solutions takes advantage of Deskhero's advanced AI capabilities that leverage OpenAI Embeddings. The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
Deskhero's comprehensive search bar further enhances the support team's efficiency. It uses AI to provide accurate search results, allowing agents to quickly find the information they need to resolve customer issues.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem that is both efficient and effective.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other resources to suggest replies to new tickets. This reduces the time spent by support agents on each ticket, resulting in faster response times.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a unified customer support ecosystem.
How does Deskhero help prioritize customer support tickets?
Deskhero allows you to use custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. This helps your support team focus on critical issues first, improving overall customer service efficiency.
* This article provides an example of how a fictive company in the Manufacture of plastic windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
