ClearView Plastics maintains a vast knowledge base consisting of installation guides, maintenance instructions, and troubleshooting tips. They use Deskhero to generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy to keep their support materials up-to-date.
The company also leverages Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their support agents and customers always have access to the most current information.
Furthermore, ClearView Plastics uses Deskhero's advanced AI capabilities to enhance the usability of their knowledge base. The AI uses OpenAI Embeddings to analyze the content of their knowledge base and generate relevant search results, making it easier for support agents and customers to find the information they need.
Deskhero's AI also generates suggested replies based on the knowledge base content, helping support agents to quickly and accurately respond to customer queries.
By integrating Deskhero with their existing systems via the REST API, ClearView Plastics has created a seamless customer support experience that is both efficient and user-friendly.
How does Deskhero's AI enhance the usability of our knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of your knowledge base and generate relevant search results. This makes it easier for your support agents and customers to find the information they need. The AI can also generate suggested replies based on the knowledge base content, helping your support agents to quickly and accurately respond to customer queries.
Can Deskhero automatically update our knowledge base with information from our website?
Yes, Deskhero's website scraping feature can automatically update your knowledge base with the latest information from your website. This ensures that your support agents and customers always have access to the most current information.
Can we use Deskhero to generate knowledge base articles from our existing documents?
Yes, Deskhero allows you to generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep your support materials up-to-date.
* This article provides an example of how a fictive company in the Manufacture of plastic windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
