PolyBlend uses Deskhero's AI capabilities to handle customer inquiries more effectively. The AI uses OpenAI embeddings to scan previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, greatly reducing the time taken to respond to customers.
Deskhero's AI also improves PolyBlend's search results. When customers or staff search for information, the AI provides the most relevant results, improving customer satisfaction and reducing the workload on the helpdesk team.
PolyBlend also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket creation and management, further improving their efficiency.
The company also utilizes Deskhero's custom fields and user groups to customize the platform to their specific needs. They can create custom fields for specific types of inquiries, and user groups for different departments or teams.
Lastly, PolyBlend uses Deskhero's kanban board to manage their workflow. This visual tool helps them track the status of each ticket and ensures that no inquiry is overlooked.
How does Deskhero's AI improve the efficiency of PolyBlend's helpdesk services?
Deskhero's AI scans previous tickets, knowledge base articles, and other data to generate suggested replies to customer inquiries. This greatly reduces the time taken to respond to customers. The AI also enhances search results, making it easier for customers and staff to find the information they need.
How does PolyBlend use Deskhero's REST API?
PolyBlend uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket creation and management, further improving their efficiency.
What are the benefits of Deskhero's custom fields and user groups for PolyBlend?
Custom fields and user groups allow PolyBlend to tailor Deskhero to their specific needs. They can create custom fields for specific types of inquiries, and user groups for different departments or teams. This makes the platform more flexible and efficient.
* This article provides an example of how a fictive company in the Manufacture of Plastics in Primary Forms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
