PlastiCraft uses Deskhero's AI capabilities to manage customer inquiries more efficiently. The AI scans previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
Deskhero's AI also enhances PlastiCraft's search results. When customers or staff search for information, the AI uses OpenAI embeddings to provide the most relevant results. This not only improves customer satisfaction but also reduces the workload on the customer support team.
PlastiCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket creation and management, further improving their efficiency.
The company also takes advantage of Deskhero's custom fields and user groups to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries, and user groups for different departments or teams.
Finally, PlastiCraft uses Deskhero's kanban board to manage their workflow. This visual tool helps them track the status of each ticket and ensures that no inquiry is overlooked.
How does Deskhero's AI improve the efficiency of PlastiCraft's customer support?
Deskhero's AI scans previous tickets, knowledge base articles, and other data to generate suggested replies to customer inquiries. This significantly reduces the time taken to respond to customers. The AI also enhances search results, making it easier for customers and staff to find the information they need.
How does PlastiCraft use Deskhero's REST API?
PlastiCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket creation and management, further improving their efficiency.
What are the benefits of Deskhero's custom fields and user groups for PlastiCraft?
Custom fields and user groups allow PlastiCraft to tailor Deskhero to their specific needs. They can create custom fields for specific types of inquiries, and user groups for different departments or teams. This makes the platform more flexible and efficient.
* This article provides an example of how a fictive company in the Manufacture of Plastics in Primary Forms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
