AquaFlow Solutions receives hundreds of customer queries daily, ranging from installation instructions to troubleshooting complex issues. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the information provided is accurate and consistent across all customer interactions.
Deskhero's comprehensive search bar further enhances the efficiency of AquaFlow's customer support team. The search bar uses the same AI capabilities to enhance search results, making it easier for the team to find relevant information quickly.
By using Deskhero's REST API, AquaFlow has integrated the platform with their existing systems, ensuring a seamless flow of information and enhancing overall operational efficiency.
Overall, Deskhero's AI capabilities have enabled AquaFlow Solutions to provide superior customer service, resolve issues faster, and improve their operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses advanced AI capabilities to enhance search results. It leverages the same OpenAI Embeddings used for suggesting replies to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems for a seamless flow of information.
* This article provides an example of how a fictive company in the Manufacture of plumbing fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
