PipeMaster Manufacturing receives a large volume of customer queries daily. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures the accuracy and consistency of the information provided.
PipeMaster also uses Deskhero's comprehensive search bar to enhance the efficiency of their customer service. The search bar uses the same AI capabilities to provide enhanced search results, enabling the team to find relevant information quickly.
PipeMaster has integrated Deskhero with their existing systems using the platform's REST API. This integration ensures a seamless flow of information and enhances the overall operational efficiency.
By leveraging Deskhero's AI capabilities, PipeMaster Manufacturing has significantly improved their customer service efficiency and accuracy.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's search bar work?
Deskhero's search bar uses advanced AI capabilities to provide enhanced search results. It uses the same OpenAI Embeddings as the reply suggestion feature to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for integration with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Manufacture of plumbing fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
