PlumbTech Industries deals with a wide range of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This proactive approach not only reduces the response time but also ensures that the responses are accurate and consistent.
Deskhero's comprehensive search bar is another tool that PlumbTech uses to enhance its customer support. The search bar uses the same AI capabilities to provide enhanced search results, enabling the support team to find relevant information quickly.
PlumbTech has integrated Deskhero with their existing systems using the platform's REST API. This ensures a seamless flow of information and enhances the overall efficiency of their operations.
By leveraging Deskhero's AI capabilities, PlumbTech Industries has been able to provide proactive, efficient, and personalized customer support.
How does Deskhero's AI help in providing proactive customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, enabling proactive and efficient customer support.
How does Deskhero's search bar enhance search results?
Deskhero's search bar uses advanced AI capabilities to enhance search results. It leverages the same OpenAI Embeddings used for suggesting replies to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for integration with other systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Manufacture of plumbing fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
