WoodCraft Ltd. has a vast knowledge base consisting of articles generated from word, powerpoint, pdf files, and scraped website data. However, managing this extensive database was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from the knowledge base articles and other uploaded files. This allows the AI to find relevant content quickly and accurately, enhancing the search results and making it easier for the customer service team to find the information they need.
Moreover, the AI sends the relevant content through OpenAI's ChatGPT to generate suggested replies. This has significantly improved the quality of responses provided by the customer service team and has also reduced their workload.
WoodCraft Ltd. also uses Deskhero's custom fields and user groups features to categorize their knowledge base articles. This has further streamlined their knowledge management process.
Overall, Deskhero's AI capabilities have significantly improved WoodCraft Ltd.'s knowledge base, leading to better customer service and increased productivity.
How has Deskhero's AI capabilities improved WoodCraft Ltd.'s knowledge base?
Deskhero's AI capabilities have improved WoodCraft Ltd.'s knowledge base by quickly finding relevant content and enhancing search results. This has made it easier for the customer service team to find the information they need and has also improved the quality of their responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by sending the relevant content found through OpenAI Embeddings through OpenAI's ChatGPT. This has significantly reduced the workload of the customer service team and improved the quality of their responses.
Can Deskhero's knowledge base articles be categorized?
Yes, Deskhero's knowledge base articles can be categorized using the platform's custom fields and user groups features. This helps in streamlining the knowledge management process.
* This article provides an example of how a fictive company in the Manufacture of Plywood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
