PlyMaster Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management feature to organize these requests efficiently. However, the real game-changer has been the incorporation of Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to find relevant content quickly and accurately, which is then sent through OpenAI's ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Furthermore, the AI-enhanced search results have made it easier for the customer service team to find relevant information. This has not only improved their productivity but also increased the accuracy of their responses.
PlyMaster Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process.
Overall, Deskhero's AI capabilities have transformed PlyMaster Inc.'s customer support services, resulting in higher customer satisfaction and improved operational efficiency.
How has Deskhero's AI capabilities improved PlyMaster Inc.'s response time?
Deskhero's AI capabilities have significantly reduced PlyMaster Inc.'s response time by quickly finding relevant content and generating suggested replies. This has enabled the customer service team to respond to customer queries more efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the customer service team to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless integration and further streamlines the customer support process.
* This article provides an example of how a fictive company in the Manufacture of Plywood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
