PolyRubber Inc. has a vast customer base with diverse queries ranging from product specifications, usage instructions to troubleshooting. Managing these queries was a daunting task for the support team. With Deskhero, they were able to structure their data lists, manage tickets effectively, and leverage the knowledge base for quick resolution.
The AI capabilities of Deskhero have been instrumental in handling repetitive queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system suggests relevant replies, reducing the response time significantly.
The custom fields feature allows PolyRubber Inc. to categorize and prioritize the tickets based on their urgency and complexity. This has resulted in better ticket management and faster resolution times.
Deskhero's website scraping feature has been beneficial for PolyRubber Inc. to keep their knowledge base updated with the latest information from their website. This has helped in providing accurate and up-to-date information to the customers.
Finally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant content quickly. This has further enhanced the efficiency of the support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This reduces the time taken to draft responses, thereby improving the overall response time.
How does Deskhero help in managing tickets effectively?
Deskhero allows you to structure your data lists and use custom fields to categorize and prioritize tickets. This results in better ticket management and faster resolution times.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract the latest information from your website and update the knowledge base. This ensures that the customers always receive accurate and up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of polyisoprene rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
