FlexiSynthetics Ltd. deals with a large volume of customer queries daily. To manage this effectively, they implemented Deskhero's SaaS platform. The structured data lists and ticket management system have streamlined their helpdesk operations.
Deskhero's advanced AI capabilities have played a crucial role in handling common queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the system generates suggested replies, significantly reducing the workload of the support team.
The custom email domains feature has allowed FlexiSynthetics Ltd. to maintain a professional image while interacting with the customers. This has also helped in segregating the tickets based on the query type, leading to efficient ticket management.
Deskhero's website scraping feature has been a game-changer for FlexiSynthetics Ltd. It keeps their knowledge base updated with the latest product information and company news from their website, ensuring that the customers always receive the most recent information.
Lastly, the comprehensive search bar, powered by AI, has made it easy for the support team to find relevant content quickly. This has further improved the productivity of the support team.
How does Deskhero's AI capabilities reduce the workload of the support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time and effort required to draft responses, thereby reducing the workload of the support team.
How does Deskhero help in maintaining a professional image while interacting with customers?
Deskhero allows you to use custom email domains for your support team. This not only gives a professional image but also helps in segregating the tickets based on the query type.
How does Deskhero ensure that the customers receive the most recent information?
Deskhero uses a website scraping feature to extract the latest product information and company news from your website. This information is then used to update the knowledge base, ensuring that the customers always receive the most recent information.
* This article provides an example of how a fictive company in the Manufacture of polyisoprene rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
