Precast Pro receives numerous customer queries daily regarding product specifications, installation procedures, and maintenance tips. With Deskhero's advanced AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistent and accurate information is provided to the customers.
The company also leverages Deskhero's AI to enhance search results. When a customer searches for a query, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes it easier for customers to find the information they need without having to navigate through multiple pages or files.
Deskhero's ticket management feature is another boon for Precast Pro. The AI can categorize and prioritize tickets based on their content, allowing the support team to address urgent or complex issues promptly. The kanban board provides a visual overview of all ongoing tickets, making it easier for the team to track progress and manage workload.
Moreover, Deskhero's REST API allows Precast Pro to integrate the platform with its existing systems, ensuring seamless data exchange and enhancing overall efficiency. The custom fields and structured data lists further enable the company to tailor the platform to its specific needs.
With Deskhero, Precast Pro has significantly improved its customer support services, leading to increased customer satisfaction and loyalty. The advanced AI capabilities of the platform have not only automated routine tasks but also enhanced the quality of support provided to the customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, enhancing the search results.
How does Deskhero's ticket management feature work?
Deskhero's AI can categorize and prioritize tickets based on their content. The kanban board provides a visual overview of all ongoing tickets, making it easier for the support team to track progress and manage workload.
* This article provides an example of how a fictive company in the Manufacture of precast concrete products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
