MixMaster has a large customer base spread across different regions. They receive a high volume of customer queries every day. Deskhero's advanced AI capabilities have made it easier for them to manage these queries.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can find relevant content and generate suggested replies. This has reduced the time taken to respond to customer queries, improving customer satisfaction.
The comprehensive search bar of Deskhero makes it easy for the support team to find the required information. This has improved the quality of their responses and reduced the number of follow-up queries.
Deskhero's user groups feature allows MixMaster to assign tickets to the right team members based on their expertise. This has improved the resolution rate of their tickets.
The AI capabilities of Deskhero have also provided MixMaster with insights into common customer issues. This has helped them improve their products and services.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar improve the quality of responses?
The comprehensive search bar makes it easy for the support team to find the required information. This improves the quality of their responses and reduces the number of follow-up queries.
How does Deskhero's user groups feature improve the resolution rate of tickets?
The user groups feature allows you to assign tickets to the right team members based on their expertise. This improves the resolution rate of your tickets.
* This article provides an example of how a fictive company in the Manufacture of Premixed Cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
