CementPro receives a large number of customer queries and feedback every day. Analyzing this data manually is time-consuming and prone to errors. However, with Deskhero's advanced AI capabilities, they have been able to automate this process.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can find relevant content and generate suggested replies. This has not only improved the efficiency of their support team but also provided them with insights into common customer issues.
The kanban board feature of Deskhero allows CementPro to visualize their ticket workflow. This has made it easier for them to track the progress of tickets and identify bottlenecks.
Deskhero's REST API has enabled CementPro to integrate their customer support system with their product development process. This has improved the flow of information and made their operations more efficient.
The insights gained from Deskhero's AI have helped CementPro improve their product quality and customer satisfaction.
How does Deskhero's AI provide insights into customer issues?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This provides insights into common customer issues.
How does Deskhero's kanban board feature help in ticket management?
The kanban board feature allows you to visualize your ticket workflow. This makes it easier to track the progress of tickets and identify bottlenecks.
Can Deskhero be integrated with the product development process?
Yes, Deskhero's REST API allows you to integrate your customer support system with your product development process. This improves the flow of information and makes your operations more efficient.
* This article provides an example of how a fictive company in the Manufacture of Premixed Cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
