CementCraft has a vast knowledge base consisting of product manuals, safety guidelines, and technical specifications. The AI capabilities of Deskhero have made it easy for the support team to access this information. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can find relevant content and generate suggested replies.
Deskhero's AI also enhances the search results, making it easier for the support team to find the required information. This has reduced the time taken to resolve customer queries, improving customer satisfaction.
The custom fields feature of Deskhero allows CementCraft to categorize tickets based on the type of query, product, or issue. This has made it easier for the support team to prioritize and manage tickets.
Deskhero's REST API has enabled CementCraft to integrate their customer support system with other business applications. This has improved the flow of information and made their operations more efficient.
The AI capabilities of Deskhero have not only improved the efficiency of CementCraft's support team but also provided them with insights into common customer issues. This has helped them improve their products and services.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to resolve customer queries.
How does Deskhero's custom fields feature help in ticket management?
The custom fields feature allows you to categorize tickets based on the type of query, product, or issue. This makes it easier to prioritize and manage tickets.
Can Deskhero be integrated with other business applications?
Yes, Deskhero's REST API allows you to integrate your customer support system with other business applications. This improves the flow of information and makes your operations more efficient.
* This article provides an example of how a fictive company in the Manufacture of Premixed Cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
