QuickMeal Inc. receives numerous customer queries daily regarding meal ingredients, preparation instructions, and dietary information. They use Deskhero's ticket management feature to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files such as product manuals and nutritional guides to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
The company also uses Deskhero's custom fields to categorize tickets based on the type of query, product line, or customer details. This allows them to prioritize and handle tickets more effectively. The AI further enhances this process by predicting the category of incoming tickets based on historical data, enabling quicker resolution of customer issues.
QuickMeal Inc. has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, making it easier for customers to find relevant information. This reduces the number of tickets raised and improves customer satisfaction.
Deskhero's AI also helps QuickMeal Inc. identify common issues or trends in customer queries. This information is used to update the knowledge base and improve product manuals, ensuring that customers have access to the most accurate and up-to-date information.
By leveraging Deskhero's advanced AI capabilities, QuickMeal Inc. has been able to improve their customer support efficiency and provide a better customer experience.
How does Deskhero's AI improve ticket handling?
Deskhero's AI analyzes historical data to generate suggested replies and predict the category of incoming tickets, which speeds up the resolution process.
How does Deskhero's AI enhance the search functionality?
The AI scrapes data from the knowledge base and uses it to enhance search results, making it easier for customers to find relevant information.
How can Deskhero's AI help in identifying common customer issues?
Deskhero's AI identifies trends in customer queries, which can be used to update the knowledge base and improve product manuals.
* This article provides an example of how a fictive company in the Manufacture of prepared meals and dishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
