GourmetDish Ltd. uses Deskhero's AI capabilities to manage their high volume of customer queries regarding meal options, ingredients, cooking instructions, and more. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like recipes and cooking guides to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's custom email domains and user groups features to streamline communication with customers. The AI capabilities of Deskhero enhance this process by predicting the appropriate user group for incoming queries, ensuring that they are handled by the right team.
GourmetDish Ltd. maintains a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance search results, allowing customers to quickly find the information they need.
Deskhero's AI also helps GourmetDish Ltd. identify common issues or trends in customer queries. This information is used to update the knowledge base and improve cooking guides, ensuring that customers have access to the most accurate and up-to-date information.
By utilizing Deskhero's advanced AI capabilities, GourmetDish Ltd. has significantly improved their customer service efficiency and enhanced their customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies by analyzing historical data, which significantly reduces response times.
How does Deskhero's AI enhance communication with customers?
The AI predicts the appropriate user group for incoming queries, ensuring that they are handled by the right team.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI identifies trends in customer queries, which can be used to update the knowledge base and improve cooking guides.
* This article provides an example of how a fictive company in the Manufacture of prepared meals and dishes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
