TechBoards Corp. interacts with thousands of customers daily, handling queries, complaints, and requests. The company uses Deskhero's ticket management feature to efficiently manage these interactions. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, enabling the support team to respond to customer queries quickly and accurately.
The company also uses Deskhero's user groups feature to segment its customers based on various parameters like product type, location, etc. This allows the support team to provide more personalized responses to customer queries.
TechBoards uses Deskhero's comprehensive search bar powered by AI to quickly find the information they need to respond to customer queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide relevant search results, significantly reducing the time taken to find information.
The company also uses Deskhero's REST API to integrate the platform with its existing CRM system. This allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting its current operations.
By leveraging Deskhero's AI capabilities, TechBoards has been able to significantly enhance its customer interaction processes. The company has seen a decrease in response times, an increase in customer satisfaction, and improved efficiency of its support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query. It then generates a suggested reply that is most relevant to the query.
How does TechBoards use Deskhero's user groups feature?
TechBoards uses Deskhero's user groups feature to segment its customers based on various parameters like product type, location, etc. This allows the support team to provide more personalized responses to customer queries.
How does TechBoards integrate Deskhero with its existing systems?
TechBoards uses Deskhero's REST API to integrate the platform with its existing CRM system. This allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting its current operations.
* This article provides an example of how a fictive company in the Manufacture of Printed Circuit Boards (PCB) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
