PCB Innovations Ltd. has a vast repository of technical documents, manuals, and policies related to its PCB products. The company uses Deskhero's AI capabilities to generate knowledge base articles from these documents. This not only makes the information easily accessible but also ensures that it is updated regularly.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its website. This ensures that customers and employees have access to the most recent and accurate information.
PCB Innovations uses Deskhero's comprehensive search bar powered by AI to quickly find the information they need. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide relevant search results, significantly reducing the time taken to find information.
Deskhero's custom fields feature allows PCB Innovations to categorize its knowledge base articles based on various parameters like product type, issue type, etc. This further enhances the search functionality, making it easier for the support team to find the required information.
By leveraging Deskhero's AI capabilities, PCB Innovations has been able to significantly improve its knowledge management processes. The company has seen an increase in productivity, a reduction in the time taken to find information, and improved accuracy of the information in its knowledge base.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the context of Word, PowerPoint, and PDF files. It then generates knowledge base articles based on this information.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the search query. It then provides search results that are most relevant to the query.
How does PCB Innovations use Deskhero's custom fields feature?
PCB Innovations uses Deskhero's custom fields feature to categorize its knowledge base articles based on various parameters like product type, issue type, etc. This makes it easier for the support team to find the required information.
* This article provides an example of how a fictive company in the Manufacture of Printed Circuit Boards (PCB) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
