CircuitMaster Inc. receives hundreds of customer queries daily, ranging from technical issues with PCBs to inquiries about product specifications. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This significantly reduces the time taken by the support team to respond to customer queries.
The company also uses Deskhero's AI capabilities to enhance its knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information, providing customers with accurate and timely responses.
Deskhero's comprehensive search bar powered by AI has been instrumental in improving the efficiency of CircuitMaster's support team. The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide relevant search results, enabling the support team to quickly find the information they need to resolve customer queries.
CircuitMaster also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting its current operations.
By leveraging Deskhero's AI capabilities, CircuitMaster has been able to significantly improve its customer support operations. The company has seen a decrease in resolution times, an increase in customer satisfaction, and a reduction in the workload of its support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to understand the context of the query. It then generates a suggested reply that is most relevant to the query.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the search query. It then provides search results that are most relevant to the query.
How does CircuitMaster integrate Deskhero with its existing systems?
CircuitMaster uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting its current operations.
* This article provides an example of how a fictive company in the Manufacture of Printed Circuit Boards (PCB) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
