HydroTech Solutions was struggling with an inefficient helpdesk system that was unable to handle the growing volume of customer queries. The company decided to implement Deskhero to improve their helpdesk services.
Deskhero's advanced AI capabilities were used to analyze previous tickets and the company's knowledge base. The AI system generated OpenAI Embeddings from these data sources, which were then used to find relevant content for new tickets.
The suggested replies generated by Deskhero's AI greatly reduced the time taken to respond to customer queries. The AI system was also able to enhance search results, making it easier for the helpdesk team to find relevant information quickly.
Deskhero's AI capabilities also enabled HydroTech Solutions to scrape data from their website and generate knowledge base articles. This feature helped the company to build a comprehensive knowledge base that could be easily accessed by both the helpdesk team and customers.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of HydroTech Solutions' helpdesk services, leading to improved customer experience.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings generated from previous tickets, knowledge base articles, and other data sources to find relevant content for new tickets. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero scrape data from websites?
Yes, Deskhero has the capability to scrape data from websites. This feature can be used to generate knowledge base articles, enhancing the comprehensiveness of the knowledge base.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to analyze the content of tickets, knowledge base articles, and other data sources. The AI system then uses this analysis to enhance search results, making it easier to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of pump accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
