PumpMaster Inc was facing challenges in managing the increasing volume of customer queries and complaints. The company decided to implement Deskhero to manage their customer support tickets effectively.
Deskhero's advanced AI capabilities were used to analyze previous tickets and knowledge base articles. The AI system generated OpenAI Embeddings from these data sources, which were then used to find relevant content for new tickets.
The suggested replies generated by Deskhero's AI significantly reduced the time taken to respond to customer queries. The AI system was also able to enhance search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also enabled PumpMaster Inc to generate knowledge base articles from uploaded files like policies, manuals, and presentations. This feature helped the company to build a comprehensive knowledge base that could be easily accessed by both the support team and customers.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of PumpMaster Inc's customer support, leading to increased customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings generated from previous tickets, knowledge base articles, and other data sources to find relevant content for new tickets. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to analyze the content of tickets, knowledge base articles, and other data sources. The AI system then uses this analysis to enhance search results, making it easier to find relevant information quickly.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from a variety of file types, including Word documents, PowerPoint presentations, and PDF files. This feature helps to build a comprehensive knowledge base that can be easily accessed by the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of pump accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
