Radiant Solutions uses Deskhero's AI capabilities to manage their vast amount of customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has reduced the response time and increased the resolution rate of customer queries.
The AI also enhances the search results within the platform. When a customer support representative searches for a solution, the AI uses the embeddings to find the most relevant content, making it easier and faster for the representative to find the needed information.
Radiant Solutions also leverages Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files. This has made the process of creating and updating the knowledge base more efficient and less time-consuming.
With the help of Deskhero's AI, Radiant Solutions has been able to provide more personalized and accurate responses to their customers. The AI learns from each interaction, continuously improving its suggestions and search results.
Overall, Deskhero's AI capabilities have helped Radiant Solutions improve their customer service, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time spent by customer support representatives in crafting responses.
How does Deskhero's AI enhance the search results?
When a customer support representative searches for a solution, the AI uses the embeddings to find the most relevant content. This makes it easier and faster for the representative to find the needed information.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files. This makes the process of creating and updating the knowledge base more efficient and less time-consuming.
* This article provides an example of how a fictive company in the Manufacture of Radiotherapy Sources industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
