TheraSource Innovations uses Deskhero's AI capabilities to manage their helpdesk tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to resolve tickets and improved the quality of responses.
The AI also enhances the search results within the platform. When a helpdesk representative searches for a solution, the AI uses the embeddings to find the most relevant content, making it easier and faster for the representative to find the needed information.
TheraSource Innovations also leverages Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files. This has streamlined the process of creating and updating the knowledge base, saving valuable time and resources.
With the help of Deskhero's AI, TheraSource Innovations has been able to provide more personalized and accurate responses to their customers. The AI learns from each interaction, continuously improving its suggestions and search results.
Overall, Deskhero's AI capabilities have helped TheraSource Innovations improve their helpdesk services, reduce ticket resolution times, and increase customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken by helpdesk representatives in crafting responses and resolving tickets.
How does Deskhero's AI enhance the search results?
When a helpdesk representative searches for a solution, the AI uses the embeddings to find the most relevant content. This makes it easier and faster for the representative to find the needed information.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files. This streamlines the process of creating and updating the knowledge base, saving valuable time and resources.
* This article provides an example of how a fictive company in the Manufacture of Radiotherapy Sources industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
