TrackMasters Inc. has a large customer base that frequently requires technical support for the complex railway equipment they manufacture. The company uses Deskhero's ticket management feature to handle incoming queries, but the volume of inquiries often leads to delayed responses.
With Deskhero's advanced AI capabilities, TrackMasters Inc. is now able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This AI integration has significantly improved the efficiency of their customer support team.
The AI system suggests replies based on the context of the query, enabling the support team to respond faster and more accurately. It also enhances search results, making it easier for the team to find relevant information and solutions.
Furthermore, the AI capabilities have allowed TrackMasters Inc. to automate some of their support processes. For instance, common queries are automatically answered by the AI, freeing up the support team to handle more complex issues.
Overall, the integration of Deskhero's AI capabilities into TrackMasters Inc.'s customer support operations has led to improved response times, increased customer satisfaction, and more efficient use of resources.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query and suggest appropriate responses.
Can the AI handle all types of queries?
While the AI is capable of handling many common queries, more complex issues may still require human intervention. However, the AI can assist by providing relevant information and suggested responses.
Has the AI integration led to any tangible benefits?
Yes, the AI integration has led to improved response times, increased customer satisfaction, and more efficient use of resources.
* This article provides an example of how a fictive company in the Manufacture of Railway Stock industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
