RailTech Solutions manufactures a wide range of railway stock, resulting in a diverse set of customer queries. The company uses Deskhero's ticket management feature to handle these inquiries, but the diversity and volume of queries presented a challenge.
By integrating Deskhero's advanced AI capabilities, RailTech Solutions has been able to significantly improve their customer support process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query and suggest relevant responses.
Moreover, the AI capabilities allow RailTech Solutions to be proactive in their customer support. The AI can predict common queries based on patterns in the data and provide preemptive solutions, reducing the number of incoming tickets.
The AI also enhances search results, making it easier for the support team to find relevant information and solutions. This has led to faster response times and higher customer satisfaction.
Overall, the integration of Deskhero's AI capabilities into RailTech Solutions' customer support operations has resulted in a more proactive, efficient, and customer-friendly support process.
How does the AI predict common queries?
The AI uses patterns in previous tickets, knowledge base articles, uploaded files, and scraped website data to predict common queries and provide preemptive solutions.
What benefits has the AI integration brought?
The AI integration has led to faster response times, higher customer satisfaction, and a more proactive support process.
Can the AI handle all types of queries?
While the AI can handle many common queries and predict others, more complex issues may still require human intervention. However, the AI can assist by providing relevant information and suggested responses.
* This article provides an example of how a fictive company in the Manufacture of Railway Stock industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
