ConcreteGenix initially faced challenges in managing the high volume of customer queries and complaints. The implementation of Deskhero has allowed them to streamline their ticket management system. With the help of AI, Deskhero automatically categorizes and prioritizes tickets based on urgency and topic, ensuring that critical issues are addressed promptly.
The AI capabilities of Deskhero also enhance the utilization of ConcreteGenix's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero is able to find relevant content and generate suggested replies. This has significantly reduced the time spent by customer service representatives in searching for information and crafting responses.
Deskhero's AI also enhances search results, making it easier for both customers and staff to find the information they need. By scraping data from the company's website and integrating it with the knowledge base, Deskhero provides comprehensive and accurate search results.
Furthermore, the use of custom fields and structured data lists in Deskhero allows ConcreteGenix to tailor their customer support system to their specific needs. This customization, combined with the power of AI, has resulted in a more efficient and effective customer support system.
Overall, the implementation of Deskhero at ConcreteGenix has resulted in improved customer satisfaction, reduced response times, and increased efficiency in their customer support department.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes and prioritizes tickets based on urgency and topic. This ensures that critical issues are addressed promptly and reduces the manual effort required in ticket sorting.
How does Deskhero enhance the utilization of the knowledge base?
Deskhero uses AI to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time spent by customer service representatives in searching for information and crafting responses.
How does Deskhero improve search results?
Deskhero's AI enhances search results by scraping data from the company's website and integrating it with the knowledge base. This provides comprehensive and accurate search results.
* This article provides an example of how a fictive company in the Manufacture of ready-mix concrete industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
