GoldenGrain Foods uses Deskhero's kanban board to manage and track customer queries. The AI capabilities of Deskhero assist in prioritizing these queries based on their urgency and complexity. The AI also suggests replies to these queries, significantly reducing the time spent by customer service representatives on each ticket.
The company also leverages Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This feature has greatly improved the speed and accuracy of responses to customer queries.
GoldenGrain Foods uses Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, and pdf files. This has saved the company considerable time and resources, allowing them to focus more on improving their products and services.
By utilizing Deskhero's custom fields and user groups, GoldenGrain has been able to categorize their customers and queries more effectively. This has resulted in more personalized service and increased customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have greatly improved GoldenGrain Foods' helpdesk services, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to prioritize customer queries based on their urgency and complexity. It also suggests replies to these queries, significantly reducing the time spent on each ticket.
How does GoldenGrain Foods use Deskhero's AI-powered search bar?
GoldenGrain Foods uses the AI-powered search bar to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This improves the speed and accuracy of responses to customer queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. This automated process creates structured data lists that can be easily searched and referenced.
* This article provides an example of how a fictive company in the Manufacture of ready-to-eat cereals (e.g. corn flakes) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
