CrispyCrunch Cereals receives a high volume of customer queries daily, ranging from product inquiries to complaints. The company uses Deskhero's ticket management system to organize and prioritize these queries. The AI capabilities of Deskhero help in suggesting replies to these tickets based on previous interactions, knowledge base articles, and uploaded files.
The AI-powered comprehensive search bar is another feature that CrispyCrunch finds invaluable. It allows customer service representatives to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time spent searching for information and increases the speed of response to customer queries.
CrispyCrunch also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. This automated process saves the company significant time and resources that would otherwise be spent manually creating these articles.
Deskhero's custom fields and user groups features allow CrispyCrunch to categorize their customers and queries more effectively. This helps in providing personalized service and improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled CrispyCrunch Cereals to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to search through all available data - including previous tickets, knowledge base articles, and uploaded files - to find the most relevant information.
How does Deskhero generate knowledge base articles using AI?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This automated process creates structured data lists that can be easily searched and referenced.
* This article provides an example of how a fictive company in the Manufacture of ready-to-eat cereals (e.g. corn flakes) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
