ComfortCraft receives a high volume of support tickets daily. Using Deskhero's ticket management feature, they can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduces the response time and increases the efficiency of the support team.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and filter tickets based on various parameters such as product type, issue category, and customer region. This allows the support team to quickly identify and address common issues.
ComfortCraft leverages Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the vast database of previous tickets, knowledge base articles, and scraped website data. This helps the support team provide accurate and timely solutions to customer queries.
With Deskhero's REST API, ComfortCraft has integrated the platform with their existing CRM and ERP systems. This provides a unified view of customer data, enabling the support team to provide personalized support.
Finally, ComfortCraft uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and scraped website data, providing customers with easy access to solutions for common issues.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities analyze the content of support tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the response time and increases the efficiency of the support team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the vast database of previous tickets, knowledge base articles, and scraped website data.
How does Deskhero's knowledge base feature help customers?
Deskhero's knowledge base feature creates a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and scraped website data, providing customers with easy access to solutions for common issues.
* This article provides an example of how a fictive company in the Manufacture of recliners and lounge chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
