LoungeLux uses Deskhero's user groups feature to segment their support team based on product lines and regions. This allows them to assign tickets to the most suitable team members. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only speeds up the resolution process but also ensures that customers receive accurate and personalized support.
The company also utilizes Deskhero's custom email domains feature to maintain a consistent brand image in their communication with customers. The AI capabilities of Deskhero enhance the effectiveness of this feature by analyzing the content of incoming emails and categorizing them into appropriate tickets.
LoungeLux leverages Deskhero's kanban board feature to visualize the progress of support tickets. The AI capabilities of Deskhero enhance this feature by predicting the time required for ticket resolution based on historical data. This helps the support team manage their workload and set realistic expectations for customers.
With Deskhero's REST API, LoungeLux has integrated the platform with their existing CRM and ERP systems. This provides a unified view of customer data, enabling the support team to provide personalized support.
Finally, LoungeLux uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and scraped website data, providing customers with easy access to solutions for common issues.
How does Deskhero's AI capabilities enhance the user groups feature?
Deskhero's AI capabilities analyze the content of support tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the resolution process but also ensures that customers receive accurate and personalized support.
How does Deskhero's AI capabilities enhance the kanban board feature?
Deskhero's AI capabilities enhance the kanban board feature by predicting the time required for ticket resolution based on historical data. This helps the support team manage their workload and set realistic expectations for customers.
How does Deskhero's custom email domains feature work?
Deskhero's custom email domains feature allows companies to maintain a consistent brand image in their communication with customers. The AI capabilities of Deskhero enhance the effectiveness of this feature by analyzing the content of incoming emails and categorizing them into appropriate tickets.
* This article provides an example of how a fictive company in the Manufacture of recliners and lounge chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
