TrailBlaze RVs receives hundreds of customer inquiries daily, ranging from product specifications to troubleshooting. Using Deskhero's ticket management system, the company effectively categorizes and prioritizes these inquiries, ensuring no ticket goes unresolved. The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly reducing response time.
The company also utilizes Deskhero's knowledge base feature. Manuals, policies, and presentations are uploaded and converted into knowledge base articles using AI. This not only saves time but also ensures that all information is easily accessible and searchable for both the support team and customers.
Deskhero's website scraping feature is used by TrailBlaze RVs to gather relevant information from competitor websites and industry forums. This data is analyzed by the AI and used to enhance the company's product offerings and customer service.
Through Deskhero's comprehensive search bar, the support team can quickly find relevant content from tickets, knowledge base articles, uploaded files, and scraped website data. The AI capabilities enhance search results, making it easier for the team to provide accurate information to customers.
With Deskhero's REST API, TrailBlaze RVs has integrated the platform with their existing systems, ensuring seamless data flow and improved efficiency. The company has seen a significant reduction in response times and an increase in customer satisfaction since implementing Deskhero.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI analyzes previous tickets and suggests replies based on the context, significantly reducing the time taken to respond to customer inquiries.
How does the knowledge base feature work?
Manuals, policies, and presentations can be uploaded to Deskhero. The platform's AI then converts these files into searchable knowledge base articles.
How does Deskhero's website scraping feature benefit TrailBlaze RVs?
The website scraping feature gathers relevant information from competitor websites and industry forums. This data is analyzed by the AI and used to enhance TrailBlaze RVs' product offerings and customer service.
* This article provides an example of how a fictive company in the Manufacture of recreational vehicle trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
