Adventure Wheels receives a multitude of customer queries every day. With Deskhero's ticket management system, these queries are efficiently sorted and prioritized. The AI capabilities of the platform analyze the context of the tickets and suggest replies, enabling the support team to respond swiftly and accurately.
The company uses Deskhero's knowledge base feature to convert uploaded manuals, policies, and presentations into searchable articles. This not only saves the support team's time but also provides customers with easy access to necessary information.
Adventure Wheels leverages Deskhero's website scraping feature to stay ahead of the competition. The AI analyzes the scraped data and provides insights that help the company improve its products and services.
Deskhero's comprehensive search bar allows the support team to quickly find relevant information from various sources, including tickets, knowledge base articles, uploaded files, and scraped data. The AI enhances the search results, ensuring that the team has the most accurate and relevant information at their fingertips.
By integrating Deskhero's REST API with their existing systems, Adventure Wheels has ensured seamless data flow and increased efficiency. Since implementing Deskhero, the company has seen a marked improvement in response times and customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI analyzes the context of the tickets and suggests replies, enabling the support team to respond to customer queries swiftly and accurately.
How does the knowledge base feature benefit Adventure Wheels?
The knowledge base feature converts uploaded manuals, policies, and presentations into searchable articles. This provides customers with easy access to necessary information and saves the support team's time.
How does Adventure Wheels use Deskhero's website scraping feature?
Adventure Wheels uses the website scraping feature to gather data from competitor websites and industry forums. The AI analyzes this data and provides insights that help the company improve its products and services.
* This article provides an example of how a fictive company in the Manufacture of recreational vehicle trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
