KilnTech Ltd. uses Deskhero's advanced AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This has significantly reduced the time taken by the support team to respond to customer queries and has improved the quality of responses.
Deskhero's AI capabilities also enhance the search results in the knowledge base. The AI uses the same OpenAI Embeddings to find relevant content based on the search query. This has made it easier for both the support team and customers to find the information they need.
The company also uses Deskhero's structured data lists and custom fields to organize customer information and queries. This has helped them to better manage their customer support and has improved the overall customer experience.
With Deskhero's custom email domains and user groups, KilnTech Ltd. has been able to create a more personalized and professional image for their customer support. This has increased customer trust and satisfaction.
Finally, KilnTech Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and has made it easier for them to manage their customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the search query. This improves the relevance and accuracy of the search results in the knowledge base.
How does KilnTech Ltd. use Deskhero's REST API?
KilnTech Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This streamlines their operations and makes it easier for them to manage their customer support.
* This article provides an example of how a fictive company in the Manufacture of refractory ceramic bricks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
