Retread Solutions Inc., a leading manufacturer of retreads and recaps, was struggling with managing their customer queries efficiently. With an increasing volume of tickets and a growing knowledge base, the company needed a solution that could help them respond to customer queries quickly and accurately.
Deskhero's AI capabilities proved to be the perfect solution for Retread Solutions Inc. The company used the platform to manage their tickets and user groups, while also leveraging the AI's ability to generate suggested replies from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI's ability to scrape website data and use it to enhance search results was particularly beneficial for Retread Solutions Inc. This feature allowed the company to provide their customers with comprehensive and accurate information, improving customer satisfaction and reducing the time taken to resolve tickets.
Furthermore, the AI's ability to leverage OpenAI Embeddings from various sources helped Retread Solutions Inc. to provide personalized and relevant responses to their customers. This not only improved the efficiency of their customer support team but also enhanced the overall customer experience.
Overall, Deskhero's advanced AI capabilities have enabled Retread Solutions Inc. to optimize their customer support and helpdesk services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI can scrape website data and use it to enhance search results. This provides comprehensive and accurate information to customers, improving customer satisfaction and reducing the time taken to resolve tickets.
How does Deskhero's AI improve the efficiency of customer support?
By generating suggested replies and enhancing search results, Deskhero's AI reduces the time taken to respond to and resolve customer queries. This improves the efficiency of the customer support team and enhances the overall customer experience.
* This article provides an example of how a fictive company in the Manufacture of retreads and recaps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
