Retread Innovations Ltd., a pioneer in the manufacture of retreads and recaps, was facing challenges in managing their helpdesk services. The company was dealing with a high volume of customer queries and needed a solution to streamline their helpdesk services.
Retread Innovations Ltd. chose Deskhero for its advanced AI capabilities. The company used the platform to manage their tickets and user groups, and leveraged the AI's ability to generate suggested replies from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
Deskhero's AI also enhanced the company's search results by scraping website data and using it to provide comprehensive and accurate information to customers. This significantly improved customer satisfaction and reduced the time taken to resolve tickets.
Furthermore, the AI's ability to leverage OpenAI Embeddings from various sources enabled Retread Innovations Ltd. to provide personalized and relevant responses to their customers. This significantly improved the efficiency of their helpdesk services and enhanced the overall customer experience.
Overall, Deskhero's advanced AI capabilities have enabled Retread Innovations Ltd. to streamline their helpdesk services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI streamline helpdesk services?
Deskhero's AI generates suggested replies and enhances search results, reducing the time taken to respond to and resolve customer queries. This streamlines helpdesk services and improves the overall efficiency of the team.
How does Deskhero's AI improve customer experience?
By providing personalized and relevant responses, Deskhero's AI improves the overall customer experience. It also enhances search results, providing comprehensive and accurate information to customers.
How does Deskhero's AI increase operational efficiency?
Deskhero's AI reduces the time taken to respond to and resolve customer queries, improving the efficiency of the helpdesk team. This results in increased operational efficiency for the company.
* This article provides an example of how a fictive company in the Manufacture of retreads and recaps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
