PlastiCo Solutions receives hundreds of customer queries each day, which requires a robust and efficient system to manage. The company uses Deskhero's AI-powered ticket management system to automatically sort and prioritize these queries, freeing up valuable time for their customer service representatives.
Deskhero's AI capabilities also come into play in enhancing the company's knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can find relevant content and improve the accuracy of search results. This allows PlastiCo's customer service team to quickly find the information they need to resolve customer queries.
Moreover, PlastiCo uses Deskhero's AI to generate suggested replies for customer queries. By analyzing the content of a ticket and comparing it with previous tickets and knowledge base articles, Deskhero can suggest potential responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
PlastiCo also uses Deskhero's website scraping feature to keep its knowledge base updated. The AI can automatically scrape new information from the company's website and add it to the knowledge base, eliminating the need for manual updates.
By leveraging Deskhero's advanced AI capabilities, PlastiCo Solutions has been able to enhance the efficiency of their customer service, improve response times, and provide better support to their customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of a ticket and compare it with previous tickets and knowledge base articles. Based on this analysis, it can automatically sort and prioritize the tickets, saving valuable time for the customer service team.
How does Deskhero improve search results in the knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and improve the accuracy of search results. This makes it easier for the customer service team to find the information they need to resolve customer queries.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes the content of a ticket and compares it with previous tickets and knowledge base articles. Based on this analysis, it can suggest potential responses, speeding up the response time and ensuring consistency in the quality of support provided.
* This article provides an example of how a fictive company in the Manufature Of Rubber And Plastic Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
