TyreTech Ltd. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this data effectively is crucial for the company's customer support services. They use Deskhero's AI capabilities to organize and retrieve relevant articles efficiently.
The AI uses OpenAI Embeddings to find relevant articles based on the content of incoming tickets. This provides customer service representatives with the necessary information to resolve queries quickly, improving customer satisfaction and reducing resolution time.
TyreTech Ltd. also uses Deskhero's advanced AI to generate suggested replies for customer queries. The AI leverages data from previous tickets and the knowledge base to provide accurate and helpful responses, reducing the workload on customer service representatives.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's ability to learn from past tickets allows it to predict the urgency of new tickets based on their content, ensuring that urgent issues are addressed promptly.
Finally, TyreTech Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI enhance knowledge base management?
Deskhero's AI uses OpenAI Embeddings to find relevant articles in the knowledge base based on the content of incoming tickets. This helps customer service representatives resolve queries quickly and accurately.
How does Deskhero's AI generate suggested replies?
The AI leverages data from previous tickets and the knowledge base to generate suggested replies for customer queries. This reduces the workload on customer service representatives and improves response times.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with other systems, enabling companies to leverage its AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Manufacture of rubber tyres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
