RubberRide Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly. The AI's ability to learn from past tickets allows it to predict the urgency of new tickets based on their content, further enhancing the efficiency of the process.
RubberRide Inc. has a vast repository of knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities help in organizing this data effectively. The AI uses OpenAI Embeddings to find relevant articles based on the content of incoming tickets, providing customer service representatives with the necessary information to resolve queries quickly.
Deskhero's comprehensive search bar, powered by AI, is another tool RubberRide Inc. finds invaluable. The search bar uses AI to enhance search results, making it easier for customer service representatives to find relevant information. The AI learns from past searches, improving its accuracy over time.
Finally, RubberRide Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer service operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content for incoming tickets. It then generates suggested replies, reducing the time spent by customer service representatives on each ticket.
How does Deskhero's AI enhance the search function?
The AI enhances the search function by learning from past searches and using OpenAI Embeddings to improve the accuracy of search results. This makes it easier for customer service representatives to find relevant information.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with other systems, enabling companies to leverage its AI capabilities across their entire customer service operation.
* This article provides an example of how a fictive company in the Manufacture of rubber tyres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
