CrispyGrain Ltd receives numerous customer queries every day. With Deskhero's AI-powered ticket management system, the company can automatically sort and prioritize these tickets, ensuring that critical issues are addressed promptly. This not only improves customer satisfaction but also enhances the efficiency of the support team.
The company uses Deskhero's AI capabilities to create a comprehensive knowledge base. The AI generates articles from various sources like word documents, powerpoint presentations, and PDF files, providing quick answers to common queries. This reduces the ticket volume and allows the support team to focus on more complex issues.
Deskhero's website scraping feature is another tool that CrispyGrain Ltd uses to keep its knowledge base current. The AI scrapes information from the company's website and other relevant online sources, ensuring that the knowledge base contains the most recent and accurate information.
In addition, the company uses Deskhero's AI to provide suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate and helpful responses. This significantly reduces the response time and increases the efficiency of the support team.
Finally, CrispyGrain Ltd uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. Whether it's a specific ticket or a knowledge base article, the AI-enhanced search provides fast and accurate results, saving valuable time for the support team.
How does Deskhero's AI sort and prioritize tickets?
Deskhero's AI analyzes the content of the tickets to determine their importance and relevance. It then automatically sorts and prioritizes them, ensuring that critical issues are addressed promptly.
How does the AI create a comprehensive knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources like word documents, powerpoint presentations, and PDF files. It analyzes the content of these files and creates comprehensive articles that provide answers to common queries.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search analyzes the query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant information. This ensures fast and accurate search results.
* This article provides an example of how a fictive company in the Manufacture of rye-based crispbread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
