RyeRise Bakery receives hundreds of customer queries daily, ranging from product inquiries to complaints. Using Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize these tickets based on their urgency and relevance. This allows the support team to address critical issues promptly, improving customer satisfaction.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. These articles serve as a valuable resource for both the support team and customers, providing quick answers to common queries and reducing the overall ticket volume.
Deskhero's website scraping feature is utilized by RyeRise Bakery to keep its knowledge base up-to-date. The AI scrapes information from the company's website and other relevant online sources, ensuring that the knowledge base always contains the most recent and accurate information.
Furthermore, the company leverages Deskhero's AI to provide suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate and helpful responses, significantly reducing the response time and increasing the efficiency of the support team.
Lastly, RyeRise Bakery uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information. Whether it's searching for a specific ticket or a knowledge base article, the AI-enhanced search provides fast and accurate results, saving valuable time for the support team.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets to determine their urgency and relevance. It then automatically categorizes and prioritizes them, allowing the support team to address critical issues promptly.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. It analyzes the content of these files and creates comprehensive articles that provide answers to common queries.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search analyzes the query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant information. This ensures fast and accurate search results.
* This article provides an example of how a fictive company in the Manufacture of rye-based crispbread industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
