WindRider Ltd. uses Deskhero's AI to manage their extensive knowledge base, which includes product specifications, user manuals, and troubleshooting guides. The AI system scans these documents to generate knowledge base articles, making the information more accessible to both the support agents and the customers.
The company also utilizes Deskhero's website scraping feature to gather additional information from their own website and other online resources. This data is then used to supplement the knowledge base and improve the comprehensiveness of the AI-generated articles.
Deskhero's AI also helps WindRider Ltd. in handling their customer inquiries more efficiently. The system uses OpenAI Embeddings from previous tickets and the knowledge base to suggest potential responses, significantly reducing the time spent by support agents on each inquiry.
Thanks to Deskhero's comprehensive search bar, WindRider Ltd.'s support agents can quickly find the information they need. The search results are enhanced by the AI, which uses the data from the knowledge base, previous tickets, and scraped websites to provide the most relevant results.
Lastly, WindRider Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize the AI capabilities of Deskhero in their other applications, further improving the accessibility and quality of their knowledge base.
How does Deskhero's AI enhance WindRider Ltd.'s knowledge base management?
Deskhero's AI enhances the knowledge base management by scanning the company's documents to generate knowledge base articles, suggesting potential responses to customer inquiries based on the knowledge base, and enhancing the search results with data from the knowledge base.
What is the role of website scraping in Deskhero's AI capabilities?
Website scraping is used to gather additional information from WindRider Ltd.'s own website and other online resources. This data is then used to supplement the knowledge base and improve the comprehensiveness of the AI-generated articles.
How does WindRider Ltd. use Deskhero's REST API?
WindRider Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize the AI capabilities of Deskhero in their other applications, further improving the accessibility and quality of their knowledge base.
* This article provides an example of how a fictive company in the Manufacture of sails industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
